Accessibility Statement

New Peoples Bank is committed to meeting the banking needs of all our customers, including those with disabilities. The following information is provided for those who may require special assistance to access New Peoples Bank products and services.

In Person

All branch locations are wheelchair accessible and offer easy open doors. Our locations offer a drive-up teller window and drive-up ITM/ATM.

Call us at 276-873-7000 to speak to a New Peoples Bank Customer Service Representative. "We're here to help."


New Peoples Bank follows best practices and standards for website accessibility. All pages are regularly monitored through a third-party validation and testing product, currently Siteimprove™. We test the site on a regular basis and work to improve the level of accessibility.

If you have any questions about our products or services, or any issues with website accessibility, you can contact us by email (Please do not send confidential or sensitive information.) or by telephone at 1-866-337-9011.

TIP: To enlarge the size of the text on your screen, press and hold down the Control Key (Use the Command Key on a Mac) while pressing the plus symbol (+). To reduce the size of the text, press and hold down the Control Key (Use the Command key on a Mac) while pressing the minus symbol (-).


New Peoples Bank's ITMs have live tellers available to assist with almost any transaction you would conduct within the branch from the convenience of your automobile. Simply touch the screen and you will be connected with a live teller Monday through Friday 9:00 AM - 7:00 PM and Saturday from 9:00 AM to 1:00 PM. Our ATMs have braille controls and a headphone jack to provide spoken instructions to help guide you through your transaction(s).

By Phone

Call 276-873-7000 for 24-hour automated telephone service including account access, the ability to report a lost or stolen Debit/ATM card, office locations and hours, or leave us a message.

By Mail

Send correspondence to New Peoples Bank, Inc., PO Box 1810, Honaker, VA 24260. Be sure to include your return address, telephone number, and email. Prepaid envelopes are available upon request.

If you have any questions or concerns about accessibility and banking with New Peoples Bank, Inc., please contact or call 276-873-7000. We will work with you to provide the information or item you seek through a communication method that is accessible to you.