Discontinuation of Popmoney
Effective December 31, 2022, Popmoney will no longer be available. This service will be discontinued. We apologize for any inconvenience this may cause. If you used Popmoney previously, please review the following information:
What should I do to prepare?
Notify your contacts that you will no longer be using Popmoney and arrange an alternate payment method. Please cancel all recurring payments. You may also want to make record of your Popmoney transaction history. This information may not be available after December 31st.
What if I am expecting to receive Popmoney payments after December 31st?
Popmoney will no longer be available and the transaction will not be completed. Please arrange an alternate payment method to receive the funds.
What happens to my future dated Popmoney payments?
Popmoney payments processed before December 31st will be sent within our Online Banking. As of December 31, you will need to use an alternate payment method.
Will I still be able to receive money through Popmoney?
We will still be able to process outside Popmoney transactions that our customers receive from individuals who bank where the service is still provided. This discontinuation only impacts New People’s Bank partnership with Popmoney and providing it as a service to our customers.
What happens to my recurring payments or requests for payment that I have set up?
These schedules will stop automatically for anything past December 31st.
What happens if I already have a one-time payment scheduled to happen after December 31st?
Anything scheduled beyond December 31st will not process, and you will need to complete that payment in another manner.
Once Popmoney is gone, what do I use to pay other people? Are you replacing it with something else?
We do not currently have a replacement P2P service that New Peoples Bank will be partnering with, nor will we provide an option inside our mobile banking app.
Standard solutions that are available for you to use in place of Popmoney moving forward would be Venmo or Paypal. While these are not endorsed by New Peoples Bank, they are popular options. Please follow the same security precautions with these services as you would with any payment system.
Alternatively, New Peoples Bank has the following mobile payment options available that are a secure alternative option for P2P:
Why aren't you replacing Popmoney with another service inside online banking and the mobile app?
Your security and the protection of your finances are still top priorities for New Peoples Bank. When person-to-person payment solutions were new and it was risky for customers to find these solutions on their own, we made the investment to provide a service our customers could trust.
However, in the many years since we first offered Popmoney, the popularity of person-to-person payment platforms has grown, and technology has come a very long way. We found that the vast majority of our customers have already adopted outside person-to-person payment systems that they preferred over Popmoney. The leaders in this area provide similar protections, and access is open to anyone, regardless of where they bank. Essentially, times have changed, and the need for the bank to provide access to P2P payment solutions is no longer necessary.
If you have additional questions about the discontinuation of Popmoney please reach out to your local branch or call our support team at 276-873-7000 and we would be happy to assist you.