New Online & Digital Banking - Customer Education

A New Online & Digital Banking Experience

 
 At New Peoples Bank, our dedication to providing you with innovative products and services that enhance your financial management and keep you at the forefront of the digital landscape remains unwavering. With this in mind, we are pleased to announce a major upgrade to our Online and Digital Banking platforms, which will include state-of-the-art tools, improved security measures, and an even more intuitive user interface.
 
Here's what's new:
  • Streamlined Account Management
  • Easy, secure Bill Pay
  • Convenient eStatements
  • Customized timely Account Alerts to stay informed
  • NEW Credit Monitoring
  • NEW Personal Finance Management Tool 
 
To view all updates, click on each service below.

What's new -

  • Introducing a new Online Banking interface designed to make it easier for you to navigate and access your account information.
  • NEW! - eStatements will now be stored here for a more secure way to view your monthly statements.
  • You’ll initially have access to 90 days of historical images and statements. Over time, the system will build up to include up to 2 years of data, giving you a complete view of your transaction history.
 
Reminder: You’ll continue using the same username you used on our previous Online and Mobile Banking platform.
 

Download our Mobile App - New Peoples Bank

Download from the Apple App Store 
 
Download on the Google Play Store
 
*Please note, to continue using Mobile Banking, you must download our new mobile app - New Peoples Bank

As of October 14th, your eStatements are now available exclusively through our Online and Mobile Banking platforms.
 
You will no longer receive eStatements by email.
Instead, we’ll send you an email notification letting you know when your statement is ready to view securely within Online Banking.
 

Want to receive eStatements?
Just log in to Online or Mobile Banking and follow the steps to enroll.

If you're not yet signed up for Online Banking, you'll need to complete enrollment first to start receiving eStatements.

This streamlined process offers secure, convenient access to your account statements—anytime, anywhere.

We have changed how your statements are generated. Going forward, all statements will be issued at the end of each month. 

Previously, statement dates may have varied, but this new schedule will make things more consistent and easier to manage. While it may take a little getting used to, this update is designed to give you a more predictable and streamlined experience.

Stay Informed with Account Alerts

To continue receiving Account Alerts, customers will need to log into Online Banking to enroll.
Once enrolled, you can choose how to receive notifications—via text, push, or email—and manage your preferences easily.

If you currently receive account alerts, please note that re-enrollment is required to ensure your alerts continue. This step helps register your information in our new system and keeps your notifications accurate and secure.

As of October 9th, you’ll use the link below to make your credit card payments.
 
 













 
First Time Login Tutorial - 

 
Account Recovery Tutorial - 
 
 
Dashboard Tutorial - 
 
 
 
Visit your local branch or call 276-873-6288 with any questions or concerns.
 
Please know that during this enhancement upgrade that we take your privacy and security seriously. Our team at New Peoples Bank will never ask for your password via phone, email, text, or letter. We highly encourage you to not share your banking information with anyone.